Testimonials

Are you using our software?
If you are using our software,
then contact us and give us your testimonial, so that you can be featured in this space!

15 pre-installed designs!

We have created 15 distinct eye-catching designs, especially for you!

Custom-made design

Order the custom design service, and we will create a design for the helpdesk that is tailor-made to your website's existing design!

Action Steps

The ability to add Action Steps has been provided as a means to assign detailed action items to complex issues that may involve several individuals working together to complete a task. The Issue Manager may include Action Steps by clicking on the "Add Action Steps" button at the upper right of the Issue Manager screen. Action Steps are not required on all issues as many issues can be resolved by an individual.

Different types of users

You can work with only 'System users'(the end users who submit tickets to your helpdesk) and 'Site Manager' (the ultimate admin in the helpdesk), but for your convenience, we have 5 different types of users!

System users
Create issues
browse existing issues

Report Manager
All functions of system user +
Generate reports

Issue manager
All functions of Report manager +
Update/change/resolve issues +
Create/update/change/resolve action steps

Assignment Manager
All functions of Issue Manager +
Assign Issues

Site Manager
All functions of Assignment Manager +
Update users/roles/system resources